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Privacy Policy

This Privacy Policy explains how Future Communications Company (“Company”, “we”, “us”, or “our”) collects, uses, and protects personal information when you use our services, including SMS, WhatsApp, and other communication channels. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

  • Client Information: Name, business name, email address, phone number, billing information, and account credentials.

  • End User Data: Contact details (e.g., phone numbers), message content, and metadata necessary for message delivery.

  • Usage Data: IP addresses, device information, browser type, access times, and activity logs when accessing our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our messaging services.

  • To process transactions and send related information, including confirmations and invoices.

  • To monitor and analyze usage to improve our services.

  • To ensure compliance with local laws and regulations in Kuwait.

  • To detect, prevent, and address technical issues or fraudulent activities.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent provided by the user.

  • Performance of a contract with our clients.

  • Compliance with legal obligations under Kuwaiti law.

  • Legitimate interest in maintaining and improving our services.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Data Sharing and Disclosure

We do not sell, trade, or rent user information. However, we may share data with:

  • Trusted third-party service providers who assist in delivering our services.

  • Government or regulatory bodies when legally required to do so.

  • Partners and agencies with whom we collaborate to offer services.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

7. User Rights

You have the right to:

  • Request correction or deletion of inaccurate or outdated data.

  • Withdraw consent at any time where processing is based on consent.

  • Object to processing or request data portability, where applicable.

8. International Transfers

Where applicable, we ensure that any international transfer of data complies with relevant data protection laws by using standard contractual clauses or other approved mechanisms.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Future Communications Company
Raed Center, Sharq
PO Box 1324, Safat 13014
Kuwait
Email: helpdesk@fcc-kuwait.com
Phone: +965 55630268